Frequently Asked Questions
Whether you're shopping for your first spirit tee or getting game-day ready, we've got you covered. Find answers to common questions below—or contact us if you still need help.
What sizes do you offer?
We offer sizes for both kids and adults—Youth XS through XL and Adult S through 3XL. Size guides are available on each product page.
How long does it take to receive my order?
All items are custom-made and typically ship within 5–7 business days. Shipping time may vary depending on the item and your location.
Do you offer free shipping?
Yes! We offer free standard U.S. shipping on all orders—no minimum required.
Are your products custom-made?
Yes! Every piece is printed or embroidered just for you once your order is placed. This helps us reduce waste and offer more school options.
Can I return or exchange an item?
Since our products are custom-made, we do not accept returns. If there’s an issue with your order (damaged or defective item), please contact us and we’ll make it right!
How should I care for my apparel?
We recommend washing your items inside out in cold water and tumble drying on low. Avoid ironing directly on printed or embroidered designs.
Do you accept bulk or group orders?
We love working with schools and teams! If you're interested in a group or fundraiser order, please contact us for more info.
What if I don’t see my school listed?
We're always adding new schools and teams! Contact us to request your school and we’ll do our best to make it available.
Still have questions? We’re here to help!
Didn’t find what you were looking for in our FAQs? Feel free to email us at BoutiqueEllieDesigns@gmail.com and we’ll get back to you shortly. If your question is about an order, be sure to include your order number so we can assist you faster.